Can you tell us more about your Service Guarantee, 150% ROI?
Simply put, the first year savings is always greater than 150% of our professional fees. The typical telecommunication service contract is 2 or 3 years permitting our clients to realize all 2nd and 3rd year savings without any Profiles Advisory Group fees. This makes our Service Guarantee highly valued by our clients!
How does the carrier(s) react when Profiles Advisory Group is engaged?
The initial reaction is one of uncertainty. Once the carrier recognizes the depth of knowledge and fair practices employed by Profiles AG, they appreciate our defined processes and approach. Providers then take the negotiation process very seriously with the attention level and response times typically improved.
How does Profiles AG ensure I realize the savings negotiated?
Our ProfilesProven Contract Reconciliation process ensures delivery of negotiated savings. This is a detailed audit of new contract(s) to assure all price elements are delivered accurately which is a challenge to deliver for most telecommunication service providers. The ProfilesProven Contract Reconciliation process ensures that all value elements that were negotiated are delivered after contract implementation. Review of all invoices start with first billing cycle. Validation of all contracted pricing is done and recovery of all erroneous charges back to contract date is executed until agreement matches invoices, regardless of how long it takes the provider to correct any problem.
How much work will I have to do if I hire Profiles Advisory Group?
One of our primary goals when clients choose our ProfilesProven Process is to make every effort to minimize the time clients need to commit to the process. The managing partners of Profiles AG lead all client and carrier meetings. Our clients consistently say they are engaged only where appropriate and when key decisions are necessary. They agree to next steps and we execute only with their approvals and commitment on clear directions. Our decision support materials that are presented throughout our unique process are also highly regarded and thought to be rich in meaningful content and very concise.
What is the typical timeline for an engagement?
While each client engagement is different, a typical timeline requires 90-120 days. We consistently achieve this timeline and we can achieve market leading rates, terms and conditions in less than 120 days. Once this is accomplished client’s approval processes can extend timeline and can vary dramatically based on client internal review and approval processes.